Resources & Guidance
Practical information to help seniors, families and communities navigate the digital world safely — reinforcing learning and building lasting confidence.
On this page
- Digital Safety Tips for Seniors
- Supporting a Family Member
- Understanding Digital Responsibilities
- For Schools & Community Groups
- Useful External Resources
For Seniors
Digital safety tips for everyday online life
Simple steps can make a big difference when it comes to staying safe online. These practical reminders are designed to help seniors feel more informed and confident in their everyday use of technology.
No prior knowledge is needed — awareness alone can significantly reduce the risk of falling victim to scams or online risks.
Be cautious of unexpected emails, messages or phone calls
Never share personal or banking details with unknown contacts
Use strong and secure passwords
Take time to verify information before responding
Ask for help if something does not feel right
For Seniors
How to support a senior family member online
Families play an important role in supporting seniors with technology. Simple actions can make a real difference — and often, the most valuable thing is just showing patience and encouragement.
You do not need to be a technology expert. Being present, available and open to questions is enough to make a senior feel far more confident.
Take time to explain things clearly and without rushing
Encourage questions — no question is too basic
Talk openly about online risks in a calm, supportive way
Help organise important information and accounts
Check in regularly — even a brief conversation helps
Understanding Digital Responsibilities
Preparing for the future — together
As more information is stored online, it is important to understand how digital accounts and records are managed. This is relevant for seniors and their families alike.
Thinking ahead about digital responsibilities helps reduce confusion and stress later on — and ensures important information can be accessed when it is needed most.
Know what digital accounts exist and how to access them
Keep important records organised and accessible
Understand how important information can be accessed
Ensure trusted family members know what to do if needed
Planning ahead helps avoid confusion and stress later on — for both seniors and the families who support them.
Understanding Digital Responsibilities
Program information and support
Smart Senior Steps also supports schools and community organisations with information and program guidance. If you would like additional materials or information about our programs, please get in touch — we are happy to help.
Useful External Resources
Program information and support
The following organisations provide up-to-date information on online safety and scam awareness.
Stay Connected
Receive updates and program information
If you would like to receive updates, resources or information about upcoming Smart Senior Steps programs, please get in touch.
We are committed to growing this resource section with additional guidance, downloadable materials and program updates over time.
Get In Touch
We would love to hear from you
Whether you have a question, would like to request program materials, or want to learn more about Smart Senior Steps — we welcome your enquiry.
Building safer digital communities — together
If you would like to learn more or bring a Smart Senior Steps program to your community, we invite you to get in touch.