Helping seniors navigate a digital world with confidence
Smart Senior Steps was established to support seniors in building confidence and capability in an increasingly digital world — through practical, accessible education that reduces risk and strengthens independence.
For Families
Created to meet a growing need
Smart Senior Steps was established to support seniors in building confidence and capability in an increasingly digital world. As technology continues to shape everyday life, many older Australians are required to engage with digital systems for communication, services and personal information.
Without the right support, this can lead to uncertainty and increased vulnerability. Smart Senior Steps provides practical, accessible education designed to help seniors navigate technology safely, confidently and with greater independence.
The purpose of Smart Senior Steps is to strengthen digital confidence while reducing the risks associated with online activity.
We aim to support seniors by:
Building understanding of everyday technology
Increasing awareness of online risks and scams
Encouraging safe and responsible digital behaviour
Support independence and confidence
Preparing individuals and families for future digital responsibilities
Why This Work Is Important
Seniors face real challenges in a digital world
Seniors are increasingly targeted by online scams and misinformation, while at the same time being expected to manage important aspects of life digitally.
Without the right knowledge and support, this can create both risk and frustration. Smart Senior Steps helps bridge this gap through clear and practical education.
Banking and financial services
Communication with family and services
Accessing important records and information
Education makes a meaningful difference
Without the right knowledge and support, digital expectations can create both risk and frustration for older Australians. Smart Senior Steps helps bridge that gap.
- Seniors are disproportionately targeted by online scams
- Misinformation spreads rapidly through digital channels
- Digital systems are increasingly required for essential services
- Practical education significantly reduces vulnerability
Why This Work Is Important
Digital & End of Life Preparedness
A key part of the Smart Senior Steps program is supporting seniors and families in understanding digital and end of life preparedness. As more personal information, accounts and records exist online, it is important that these can be accessed and managed when needed.
This area is a core part of why Smart Senior Steps was created and remains an important focus within the program.
This area is a core part of why Smart Senior Steps was created and remains an important focus within the program. Planning ahead reduces stress and uncertainty for loved ones.
Understanding Digital Accounts & Access
Knowing what accounts exist, how to access them, and what happens to them — so nothing is left uncertain.
Organising Important Information
Bringing together digital records, account details and important documents in a way that is clear and accessible.
Supporting Family Members
Helping families understand their future responsibilities so they are prepared, not overwhelmed, when the time comes.
A Community Supported Approach
Seniors are best supported together
While the focus is on supporting seniors, Smart Senior Steps also recognises the important role that families, students and communities play.
Together, these initiatives create a supportive environment where seniors are not navigating the digital world alone.
The purpose of Smart Senior Steps is to strengthen digital confidence while reducing the risks associated with online activity.
Our Goal
Confident, informed and supported
The goal of Smart Senior Steps is to help seniors feel confident, informed and supported when engaging with technology.
By combining education, awareness and community support, we aim to create safer digital environments for individuals, families and communities.
Building safer digital communities — together
If you would like to learn more or bring a Smart Senior Steps program to your community, we invite you to get in touch.
Building safer digital communities — together
If you would like to learn more or bring a Smart Senior Steps program to your community, we invite you to get in touch.